Client Bill of Rights

Every client seeking help from a financial services professional has the following rights:

• The right to have the financial services professional put clients’ interests first and to protect their interests
• The right to be heard and understood before receiving recommendations or transacting money
• The right to understand the recommendation, the strategy, and the tactics before committing money to it
• The right to a wide range of potential solutions
• The right to know the pros and cons of each option
• The right to accurate representations about risk and reward
• The right to objective recommendations, without regard to the financial professional's personal benefit
• The right to downside protection strategies, risk management
• The right to attention to cost-efficiency
• The right to have the investment professional exercise all due diligence as to the suitability and effectiveness of a particular recommendation and its implementation
• The right to take appropriate time to make decisions
• The right to be a contributing collaborator in the process; to “own” the process
• The right to retain ultimate control over all decisions
• The right to disclosures about all costs (explicit or hidden)
• The right to timely information and returned calls